Refund policy

Returns & Refund Policy

The Dad Co. Pty Ltd

We have a 30-day return policy, which means you have 30 days after receiving your item to contact us regarding an issue with your order.

Eligibility for Returns

Returns are only accepted if the item is defective, damaged, or if the wrong item was received.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return request, please contact us at:

ncj.products.pty.ltd@gmail.com

If your return is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Change of Mind

We do not accept returns for change of mind, incorrect selection, or if you simply decide you no longer want the product.

Please ensure you carefully review product descriptions before purchasing.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and work with you to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Sale items

  • Gift cards

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalised products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us.

Exchanges

If you have received a defective or incorrect item, we will organise a replacement where possible.

If a replacement is unavailable, we will arrange a refund once the returned item has been inspected.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:

ncj.products.pty.ltd@gmail.com